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EPSS and Help Tools

This page provides links to tools to performance support (Employee Performance Support System, EPSS) and online help tools..

Articles in alphabetical order.

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ActiveGuide

"ActiveGuide delivers automated role-based, process-based and task- based e-Learning and performance support embedded within work flow that is computer mediated (relies on such software as CRM, ERP, etc.)."

Added: 3 June 2004
Reviewer's Note:
Other tools from RockeTools include ActiveHelp and ActiveTutor

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Assistware Connector

"A powerful software tool for connecting 'any' content from 'any' source to 'any' IT application, without changing or impacting the applications. No technical skills required. Ideal for enterprise wide Performance Support projects and 'just in time' delivery of training and support to employees. Improves employee performance, increases customer service and reduces training and support costs."

Added: 23 June 2004
Reviewer's Note:
Take a look at the product demos

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BackWeb

Push for e-business solutions. An effective way to proactively deliver communication

Added: May 2001
Reviewer's Note:

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Fast Help

"Fast-Help is a Windows Help File Generator that produces: HtmlHelp (.CHM); WinHelp (.HLP); Website Help; Printable Manuals; MS Word Manuals; PDF; PocketPC Help"

Updated: 23 January 2005
Reviewer's Note:
Download a fully functional trial version now

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Help and Manual

"Help & Manual is a help authoring tool that lets you create and edit your online help project and export it to a variety of file formats. It can output your initial help file into Adobe PDF, HTML Help, plain HTML, Winhelp and other file formats."

Updated: 23 January 2005
Reviewer's Note:
"Help & Manual is made for help authors, programmers and everybody who wants to easily create structured documentation. Most of our customers are software developers or help authoring professionals."

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Help Producer

"MGTEK Help Producer is a help authoring tool for Microsoft Windows that allows you to create professional HTML help files and web based content from a Microsoft Word document."

Updated: 23 January 2005
Reviewer's Note:
Help Producer is an add-in that is seamlessly integrated into the user interface of Microsoft Word, which makes authoring a help file as easy as writing a regular Word document.

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iPerform Human Capital Performance Solution

iPerform is a competency-based Human Capital Performance Platform that automates and integrates performance-related initiatives. The enterprise platform provides a cost-effective, scaleable, and integrated tool to effectively optimize performance. While other systems focus on specific functions, iPerform addresses all areas of human capital performance.

Added: 7 March 2003
Reviewer's Note:
Based in Iliinois, USA

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LearningGuide

"LearningGuide is a software company that provides workplace learning and support solutions, through its LearningGuide and LearningGuide Manager applications. LearningGuide solutions accelerate the adoption of new policies, procedures and enterprise applications and reduce traditional training, e-learning and support costs."

Added: 8 August 2005
Reviewer's Note:
"The implementation of LearningGuide within an organization is usually a simple and straightforward exercise. LearningGuide's clear structure and intuitive user interface ensure employees can quickly learn how to use this tool. Often a short one to two-hour presentation, within your organization, is all that is required to start a successful implementation."

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LiveGuide

"LiveGuideT is a fully tailored on-demand application helper designed to provide a quick and easy reference guide. LiveGuideT will sit on top of your application and act as a learning aid to the user of your business programme."

Added: 2 June 2006
Reviewer's Note:
Take a look at a sample LiveGuide

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Panviva

"Panviva delivers 'moment of need' help and training solutions to organisations around the world. Our Employee Performance Support System - Panviva 6, assists employees in the use of enterprise applications, provides practical knowledge management for customer facing agents and helps workers comply with business processes."

Added: 28 September 2005
Reviewer's Note:
"Panviva 6 is a context-sensitive Employee Performance Support System (EPSS) that offers a real solution to giving employees all the information they need to know about how to do their work."

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RoboHelp

"Macromedia RoboHelp is the fastest, easiest way to create professional Help systems and documentation for desktop and web-based applications, including .NET and Rich Internet Applications. Create Help systems that include Help topics, Table of Contents, Index, Glossary, context-sensitive Help, and more. Generate Help systems in any popular online Help format, plus press-ready printed documentation."

Updated: 25 January 2005
Reviewer's Note:
Work in the built-in HTML editor, any popular HTML editor such as Dreamweaver, or Microsoft Word.

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