Live Support Tools
This page provides links to websites that provide collections of materials on e-learning or listings of e-learning sites or e-learning related content.
Articles in alphabetical order.
Submit a new Products and Services item
"Akeni's instant messaging, live help and support products allows educational institutions to host a messaging system so that instructors and students can conduct online discussions and meetings. Our products can be setup to be web based so that the client computer does not need to install any client side software."
Added: 7 May 2005
Live demo available
"With AnswerChat you can track and chat with the visitors to your website(s). See who is on your site(s) and see what search engine and search term they used to find your site. Chat with your site's visitors and turn them into customers. AnswerChat is the low-cost customer service solution. No plug-ins or add-on software are required for visitors to your site(s). All they need is a java enabled browser. Now, even small and mid-sized companies can have the power usually reserved for the big companies. AnswerChat is the Live Customer Support Solution!" Alpha Media Inc.
Added: 4 September 2002
Try the fully functional FREE 30 day trial version today.
"When customers on your website have a question. AskIt! delivers the answers. AskIt! allows customers to receive instant service and support without leaving your website or interrupting the sales cycle. AskIt! unlocks your company's combined knowledge, providing an easy route to commonly requested information. Powerful inbound and outbound email tools help your organization manage unique requests."
Added: 17 July 2001
This company provides a solution to help you deal with customers questions and could also therefore be used for e-learning support
"Blobber is a unique web service that enables people to see how many other visitors are on a web site and to chat with them or to the site operators, send and receive instant messages and even receive information and alerts directly in the page they are viewing. All in real-time and without the need to download or install any external components."
Added: 1 September 2006
Free on beta program
"ChineseSavvy.com is a free website dedicated to the study of China, its language, and its culture. Its features include language reference tools and lessons, online dictionaries, multimedia, podcasts, forums, and more! ."
Added: 26 June 2007
"Live help software allowing you to Converse, Monitor and Engage with visitors browsing your website. Improve you sales and support by answering customers questions immediately and more efficiently. Monitor visitors in real-time and proactively ask if you can be of help, fully customisable and works within large and small organisations."
Added: 17 October 2006
30 day free trial
"Our product enhances your web site by providing cost effective live chat and real-time site monitoring service. CCS offers an affordable solution to your web site by providing only the essential functionalities that would satisfy your customer management needs."
Added: 31 October 2002
Also has the potential for supporting learners live too
"ClickSeva is a customer service tool for your website that enables site visitors to instantaneously communicate with your customer service personnel using text chat."
Added: 21 November 2001
Another way of providing support for e-learners
"DOC Cop is a plagiarism detection tool that creates reports displaying the correlation and matches between documents or a document and the web. DOC Cop does NOT take ownership or copyright of your material. "
Added: 26 June 2007
"Helpdesk Software – e11 Helpdesk Software – offers Online Helpdesk Software, Web Based Helpdesk Software, Online CRM Solutions, Trouble Ticket Management Software & other Help Desk Software."
Added: 14 January 2004
"All rolled into one"
"With live text-based chat, the ability to push any Web based content to customer desktops, and agent/customer collaborative browsing, Web agents can immediately start a dialog with any online prospect requesting information or assistance."
Added: May 2001
"J-Live Chat is a SOFTWARE for web sites to do live help and live support chats with visitors. Your website visitor clicks on the Live Support button on your web page, which opens the Visitor Popup Messenger in the visitor’s browser. The visitor fills in the information fields, adds a question, and then clicks on the "Start Chat" button. You receive the visitor’s call, a private chat window opens up, and you and your visitor communicate with each other via real-time text messaging."
Added: 8 April 2005
You can integrate the Live Support with the popular instant messenger (IM) Jabber
"Live Chat Software for your website. Wide range of features: Live Spelling, follow me, push page, referring URL tracking, geo locator, visitor's chat transfer, hide to tray, screen saver detection.
Added: 27 November 2003
Trial signup is free
offshore Outsourced Live chat tech support call center services software for websites helpdesk providing 24x7 live chat live help support services ane email management services
Added: 11 September 2007
"Live help desk business application software brings instant chat, live support and real time customer service to your web site customers."
Added: 29 October 2002
Download a free trial versions
"Using LiveTalk your web-visitors can click a button and connect to your call-accepting agents. Your agents can text-chat or ACTIVATE voice or even video. It is 100% web-based for visitors and agents. Works on Windows, Mac, Linux... No Java or Activex to install. Low and Flat monthly fee." From omNovia
Added: 5 August 2005
Free 10-day evaluation available
"Provide Support live chat is the cost effective tool that helps you sell your product online and give superior customer service. With just the click of the mouse, Provide Support lets your customers contact a live operator through your website for assistance. You can also monitor website visitor traffic and proactively invite your visitors to chat."
Added: 16 May 2005
Free 10-day trial
"ReadyDesk is a completely web based Issue Tracking/Help desk solution for businesses of all sizes. Features include live support chat, unlimited custom tabs and fields, real time auto-loading ticket queue, knowledge base and a lot more for a fraction of the cost of most other help desk solutions."
Added: 27 September 2004
Online demos available
"RoomTalk Live Helpdesk software is a professional solution for online customer support, giving a human touch with live audio and video"
Added: 10 January 2004
You can see what the client and support screens look like
Translation agency in New York. Translate Spanish to any language!
Added: 22 November 2007
"With StaffOnline , your online people are reachable in real time audio, video and chat with just a simple click. They can then provide an immediate answer to whatever the query! They will be able to offer much more interactive and assertive services, making your business more accessible and your website more human. And there is nothing to download. Just click and go!"
Added: 12 May 2005
Free trial available
"Live support software for your website featuring pro-active chat, event-based alerts and live web stats. The alerts warn you in real time of the actions of your visitors (e.g. A returning visitor, a visitor that spends 10 minutes on the website etc.). Online demos available."
Added: 26 March 2007
Based in Montreal, Canada
"VueChat is a web-based Customer Service solution for the Government and Corporations featured with live video chat, VoIP and CRM. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and by placing telephone calls over the Internet."
Added: 23 April 2005
VueChat works under Windows XP and Linux OS
"We are a firm that specialise in helping businesses enhance their web based revenues and customer base by engaging web visitors in a live interactive conversation.WebGreeter is the only of its kind and most cost effective customer service providing actual people on your website to greet and help customers."
Added: 15 February 2006
WebGreeter website says "Let us increase your revenues by greeting every visitor on your website."
"WebInteractive is a web-based, real-time server software remote support tool that provides a simple way for support professionals to quickly manage and resolve online PC support requests. WebInteractive provides all the tools needed to manage a queue of online requests, communicate with customers online, monitor a remote PC and control a customer's PC to resolve issues." From Linktivity
Added: 8 February 2002
Ideal for help-desk use